At Tanmoy.shop, we sell digital products, software licenses, subscriptions, website development services, digital marketing services, and other digital solutions. Due to the nature of digital goods, all purchases are subject to the following refund policy.
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Once a digital product, license key, subscription, account, or download has been delivered, it cannot be returned or refunded.
This includes, but is not limited to:
A refund may be approved under the following circumstances:
- The purchased product cannot be delivered.
- The product is permanently out of stock.
- A duplicate payment was made.
- An incorrect amount was charged due to a payment error.
- We are unable to fulfill your order within the promised delivery timeframe.
- The delivered product is proven to be defective, and we cannot provide a replacement.
Refunds will not be provided in the following situations:
- You changed your mind after purchase.
- You ordered the wrong product.
- You no longer need the product.
- You failed to read the product description before purchasing.
- Your device does not meet the software requirements.
- Your operating system is unsupported.
- Your account has been suspended due to misuse or violation of the service provider's terms.
- You shared or transferred your account credentials.
- You violated the terms of the software or subscription provider.
- The product has already been delivered successfully.
Many subscription products are provided through shared, personal, or invitation-based accounts. By purchasing these products, you acknowledge that:
- Subscription features may vary depending on the provider.
- Account sharing outside the purchased plan is prohibited.
- Any misuse may result in account suspension without refund.
- Customers are responsible for following the service provider's Terms of Service.
Payments made for custom services are generally non-refundable once work has started. This includes:
If a delivered product is defective, inaccessible, or not functioning as described, we will first attempt to:
If a refund is approved, the following applies:
- Refunds will be processed using the original payment method whenever possible.
- Processing time is typically 5 to 10 business days, depending on your payment provider.
- Any applicable payment gateway or banking fees may be deducted where permitted by law.
Customers are strongly encouraged to contact us before initiating a payment dispute or chargeback. Fraudulent or abusive chargebacks may result in:
- Immediate order cancellation.
- Suspension of your customer account.
- Refusal of future service.
If you believe you qualify for a refund or need assistance with your order, please contact our support team with the following information:
We aim to respond to all refund requests as quickly as possible.
Policy Acceptance
By placing an order on Tanmoy.shop, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy before completing your purchase.